Yesterday, I listed the external communities that fan the flames of Appple’s buzz: brand evangelists (the groupies), the media (many are groupies also), the blogosphere and social media (which feed the news media), and the most profitable community: mainstream consumers.
Today, let’s look at what Apple does to create, catalyze and nurture the intense buzz in these communities:
- Product excellence: In general, the computers, software, and iPhone are terrific products, delivering on what they promise. Sometimes movies and books get overhyped and don’t meet huge expectations. Apple products tend to exceed expectations.
- Industry leading design and user experience: Nobody designs sexier products than Apple, and no company makes its customers feel as good about using them.
- Tantalizing events: Here’s all you need to know about this: when Apple reserved event space for next week’s announcements, there was a huge uproar in the blogosphere and even the news media. Who else can do this? Not Microsoft, not Google.
- DON’T talk to the press regularly: This goes against the accepted protocol. Apple allows the rumors to build, and the company usually doesn’t deny anything. There is a system to this.
- Allow information to drip drip drip: Book the facility. Drip. Newspapers report it. Drip. Send email invite. Drip. Hundreds of outlets publicize the invite. Drip. Consumers talk. Drip.
This is a finely tuned, well oiled machine.
How’s your buzz machine? Having two of the above Buzz Feeds in place would put you ahead of 90 percent of consumer electronics manufacturers.