Small Kindnesses

Over about two decades, I’ve sent more than 1,000 newsletters, and last week’s message, “I Was Born In Ukraine” generated hundreds of replies, by far the most I’ve ever had. They were warm, caring, empathetic, thoughtful, and generous....

I Was Born In Ukraine

As some of you know, I was born in Ukraine when it was still the Soviet Union, in the Western city of Lviv where most of the reporters are broadcasting from, and where most of the embassies have moved their operations. My parents grew up there and started their...

Sales Wisdom from U.S. Presidents

Did you know that United States Presidents would make excellent sales trainers? On this President’s Day, I went looking for presidential wisdom on issues critical to sales success. I was not surprised to find many of our leaders throughout history to be absolute...