Email Outage

My business was caught up in the terrible Rackspace email server outage, and none of the emails sent Friday or Saturday got through — and likely never will. I’m contacting privately all those I had active email interactions with, however, if you sent an email on Friday or Saturday, I have simply not seen it. I hate asking this, but please resend it, and I will reply the same day.

If you’re dealing with this too, feel free to reach out to me, and I’ll share with you the “fix” we scrambled to over the weekend here.

2023 Revenue Growth Program For Small Companies

I’m pleased to share the calendar for my new 2023 Selling Boldly Revenue Growth program for smaller companies. Specifically, I designed this process for companies under $15M to quickly create predictable sales growth. We will most likely launch in mid-February, but registration will close well before then, as multiple organizations have already signed up.

You can see the benefits and goals of the work here. The program is 90 days long, delivered in two six-week portions, as follows:

THE FIRST SIX WEEKS

First, we build your Selling Boldly Program:

Week 1:

You and I (Alex Goldfayn) will have a one-on-one phone call to discuss your organization and your objectives for this program.

Week 2:

In a group Zoom call, I will review the process and program with you, the owners, and your head of sales, or sales manager(s) if you have them.

Week 3:

In a group Zoom call with your I.T. person and/or Excel expert, we will review the action tracking mechanisms, scorecards, and recognition tools so that they can be developed for you. Note: you will build out the tools either (1) within your existing CRM if it can be slightly modified, or (2) if you do not have a CRM, you can use a simple web forms system that can be easily created.

Then we get powerful testimonials from your happy customers:

 

Week 4:

My customer interviewer will interview two of your very happy customers for mindset change and improvement. We will record these calls with their permission, and you will receive the recordings. You will receive more than 50 individual testimonials, transcribed and written. This feedback becomes the foundation on which we can create the mindsets required for your people to make their proactive communications.

Week 5:

In a group Zoom call, we will debrief your customer interviews as a group, and discuss learnings, reactions, and takeaways.

Then we teach your team and launch your revenue growth!

Week 6:

Launch Workshop Week! We will roll out and teach your program to your customer-facing people. This will take place on Monday, Wednesday, and Friday mornings for 90 minutes each day. All customer-facing people can be included here: Outside salespeople, inside salespeople, customer service, and account managers, and client experts. If they face customers, they can participate.

THE NEXT SIX WEEKS

Now comes the doing — we will stay with your people for six weeks to help them implement the proactive communications for growing your sales:

Week 7: Leadership Call I:

In a group Zoom call, I will meet with owners and sales leaders to discuss the implementation process and your internal rhythm of communications with your customer-facing teams.

In Weeks 7-8, you run the program implementing your feedback loop for revenue growth as discussed and planned, and presented.

Week 8: Follow-Up Web Meeting I:

We will hold a 60-minute session with all customer-facing people to discuss their proactive actions and their successes. We will look at business they have opened, progressed, and closed.

Week 10: Leadership Call II:

In a group Zoom call, I will meet with owners and sales leaders to discuss the implementation process and your internal rhythm of communications with your customer-facing teams.

Week 11: One-on-one calls for Owners with Alex:

We will connect to speak about the progress at your firm, your managers’ performance, and the impact of the work. We will also use this time to identify opportunities and pathways to additional sales growth in the weeks and months ahead.

Week 12: Follow-Up Web Meeting II:

One month after the first web meeting for your whole team, we will hold a second 60-minute session with all customer-facing people to discuss their proactive actions and their successes. We will look at business they have opened, progressed, and closed.

For more details, including frequently asked questions, pricing, and registration, please see the complete program description here.