Awareness

Think about your typical customers: on average, what percentage of your entire range of products and services are they aware of? I ask every audience, client and prospect this question, because it is the single lowest hanging fruit for revenue. Answers range between...

The Over-Complication Habit

By nature, we overcomplicate. At a workshop I was conducting yesterday, one attendee asked me “How can we commit the time and resources to categorize all of our members exactly right?” I replied to her that she needs to add a column in a spreadsheet (or a...