Some days, I can’t believe how much people pay me to teach their staff how to use the phone. But, the fact remains, almost all of us shy away from making phone calls, almost always. Why? Because we don’t want to be rejected (into our ear). We don’t...
A fascinating thing happened last week. I was leading a half-day workshop for the Renaissance Executive Forum in New Jersey. We did an exercise where the participants were asked to write out as many of their product and service offerings as they could get on paper....
A fascinating thing happened last week. I was leading a half-day workshop for the Renaissance Executive Forum in New Jersey. We did an exercise where the participants were asked to write out as many of their product and service offerings as they could get on paper....
With fantasy football season upon us, I went to see its impact on our economy. Fortune says that fantasy football costs $17 billion per year in lost productivity in the U.S. Big number, right? Bigger than many economies around the world. In the same search, I saw...
Want a simple but incredibly powerful action for revenue growth? Call a customer that you haven’t talked to in six months of more. “Haven’t talked in a while, I was thinking about you. What are you working on these days that I may be able to help...
I just returned from a long trip to Europe with my family, where I did a workshop in Barcelona for about 40 people. In their feedback, the audience told me that my material on fear really resonated with them. I told them, as I tell all my audiences, that fear is...