Success is Fleeting

If you’ve attained a measure of success in consumer electronics, congratulations, but you need to work harder! Success is fleeting in our industry, and you must continue to do the right things in the right way simply to maintain your advantageous position....

Why Customer Insights Are Magic

You are in business. You are here. You would like to there. Let’s assume for now, that “there” involves some kind of business growth — new customers, or more of them. What are the factors involved in getting you from here to there? An excellent...

Giving Customers Good News

If consumer passion (and discontent) is directly proportional to stock price, then efforts must be taken to manage it. You must give customers, prospective customers, the market, and onlookers like the media good news. And you must do it regularly. Good news must be...