Testimonials on Steroids

There’s a section in my new book, Evangelist Marketing, called Results Stories. Results stories detail the ways your products and services have improved the lives of happy customers. They detail some relevant parts of a customer’s life, and talk about how...

Selectivity & Focus

The biggest single reason Research in Motion finds itself in its current crisis is that is diverted its focus from its major strength — the Blackberry smart phone — to make a tablet. It lost focus, for an entire year. Of course, while making a tragically...

7 Marketing Lessons from RIM

My new Mashable piece is a breakdown of seven marketing lessons from RIM’s dark recent journey. Here is one of them: Build on Strengths Instead of Improving on Weaknesses I’m constantly telling clients that they should build on strengths instead of trying to...