Six Marketing Mistakes at CES 2012

I wrote this for the Harvard Business Review’s Web site last week. Here is the intro and the first of the six marketing mistakes I saw (I saw a lot more than six, but these are the big ones). I’ve spent the week in Las Vegas at the Consumer Electronics...

You’re in the Marketing Business

You are not in the technology business. Or the silicon chip business. Or the digital camera business. Or the television business. You’re not in the social media business, or the travel site business or the search business. No. You are in the marketing business....

Where Are The Product Manuals?!

Where are the product manuals? Most products come without a how-to guide today. Even Apple’s products — beloved the world over — come without a use guide. Don’t make people have to schlep to your Web site to track down, download, and read your manual electronically....