Marketing Feel Good Factor

The best-selling consumer products make people feel good. Think iPad, iPhone, Kindle, and about nine months ago, Netflix. Before that, it was the iPod, TiVo and Walkman. These are and were the best-selling products of all time in the technology industry. They possess...

Surveys Aren’t Conversations

The best marketing language and messaging comes from your customers. This means that time spent talking to customers is a wise investment. Talking to customers, not surveying them. A survey is fine — better than no communication at all, certainly — but a conversation...

If You Stopped Marketing Today…

Here’s a question for you: If you stopped marketing today, what would happen to your sales? For most companies, the answer is: very little. In consumer electronics, for example, I argue that most manufacturers succeed in spite of their marketing, not because of...