Today’s video is about why customers call with complaints, not compliments, and how we have to get the good stuff. It’s about why we must proactively ask for testimonials, and why they don’t come in on their own.
People naturally tend to complain more than they compliment or tip someone on a job well done. Why? Simply because they’re too busy. If it doesn’t solve some of their problems it’s unconsciously seen as a waste of time.
That’s why you need to be proactive. You need to go and find those happy customers and ask them for a testimonial.
The Evangelist Marketing Institute is a revenue growth consultancy specializing in aggressive sales growth for closely-held companies. If you’d like to discuss growing your business quickly and easily, please call Alex Goldfayn directly at 847-459-6322, or email at alex[at]evangelistmktg[.]com
Alex teaches these concepts in keynote speeches and workshops about 50 times per year. It’s perfect, practical, energizing. motivating material for association events and sales meetings. You can get more information here or call Alex Goldfayn directly at 847-459-6322, or email at alex[at]evangelistmktg[.]com