Spread Optimism

Some people aren’t happy unless they are unhappy. In sales, these are the customers who complain the most. No matter what you do, they complain. With others around — and especially in a group setting —  they complain even more. Louder. They are even more cynical. For...

The Fear of Appearing Needy

I was in Beverly Hills last week keynoting two events in the financial industry. At both sessions, the audiences were financial advisors who sold insurance products. Feedback was extremely positive, as it tends to be for my live work, but one person’s comments stood...