Focus on What We Can Control

The customer may not answer the phone, but we must make the calls anyway. The customer may not buy more products or services when we offer them, but I must offer them anyway. The customer may not give us referrals, but we must ask for them anyway. Because the calling...

Silence is Money

My latest book, Selling Boldly, is just $12 on Amazon: Please note that the price of my Wall Street Journal bestseller, Selling Boldly, is at a record low on Amazon: It’s currently right at $12 for the hardcover (retail price is $25). Get your copy — and also books...

Derby Lessons in Perseverance

My wife and I attended the Kentucky Derby on Saturday — our fourth in the last five years. As you’ve probably heard by now, the apparent winner, Maximum Security was controversially disqualified for interfering with some of the other horses. This led to the biggest...

Call Friendlies

Yesterday, I was speaking for a large group of business coaches and advisors in San Diego. We were talking about making proactive phone calls. Because the only time your customers hear from suppliers is when something is wrong. When there is a problem. Or when they...

Thousand of Failures

We’re moving homes, and my wife has been on a shredding mission. While reviewing file boxes that have not been opened in many years, she came across my first business headshots, taken about 20 years ago. As a working adult, I’ve never had a job, never had a paycheck...