Call Friendlies

One of the major activities my clients start doing systematically is using the telephone more to call customers and prospects. Many salespeople immediately assume I mean cold calling as soon as we start talking about the phone. Naturally, they resist this, as they...

Caring

Over the weekend, with drinks, a friend asked me if I had to pick the topic of my next (fifth) book right now, what would it be about? It was an interesting exercise, more about the first thing that comes to your mind, rather than a careful consideration of options. I...

Swing Mechanics

In baseball, you can hit the ball exactly right, and it flies right at a defender for an out. But anyone who has ever played or followed the game knows that if you hit the ball correctly — with the right mechanics —enough times it will find the hole. You will get your...

The Land of Lincoln

Every year, I take each of my kids — nine-year-old twins — on a one-on-one trip. As twins, they do nearly everything together, and we all find these outings special. Last night, my son, Noah, and I returned from a road trip to Springfield, Illinois, where Abraham...