Latest Articles

Latest Articles

AT&T’s Special “Thank You”

I advocate to my clients that they build a long list of customers and prospective customers and then communicate directly, providing as much value as possible in the form of content, education and discounts. I've developed extremely effective processes for this over...

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Turn Up Your Volume

Most of the companies I consult to aren't nearly aggressive enough in the volume of their communications. That is: Frequency: They don't communicate directly with customers and prospects enough. Confidence: Most companies' customers speak more positively of them than...

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