Latest Articles

Latest Articles

Believe In Yourself Like Your Customers Do

In difficult times like these, our beliefs can carry us. They can move us towards confidence and boldness. The right beliefs often lead to behaviors that will help your customers, your company, and your family. And so, what are thee beliefs? Believe in your great...

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Our Media is Creating Panic

I was on the treadmill today with the TV on around the time of our stock market's opening bell. As I flipped from one news channel to another, here are photos from my phone: The media loves a train wreck. The media loves to scare us. It brings eyeballs. And clicks....

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Selling In The Age of Coronavirus

This piece is longer than my usual newsletters, but we are not in usual times. I hope you’ll find this useful.  First, be calm. Your customers are panicking. Your competition is panicking. But the world is not ending. It is being challenged. It is going through...

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Be Present & Predictable

Now more than ever, it’s important to be present and predictable. Customers are under incredible stress. Just glance at the news:  the markets are falling, and the virus is spreading. We must be the island of peace in the stress storm our customers are operating in....

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We Are In Complete Control

I just submitted a new book manuscript to my publisher Wiley. It comes out this summer. Because I run a busy consulting practice solo, I write these books quickly, and this period of time is intense. The client's work and writing are the dominant activities. Not the...

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