Latest Articles
Latest Articles
Sunrise. One Year = 365 Opportunities
I've spent the last week in Palm Beach, first at a conference and then with my family over the weekend. Every morning, I was one of the first on the beach, watching the sun rise. With my six-year-old kids, these were some magical moments. We got to talk about life,...
Why Customers Complain, But Do Not Compliment
Today's video is about why customers call with complaints, not compliments, and how we have to get the good stuff. It's about why we must proactively ask for testimonials, and why they don't come in on their own. https://www.youtube.com/watch?v=aB0cXyqaARc People...
Can Happiness Make You More Successful?
Study after study finds that happiness leads to success, not the other way around. Happy people succeed more. In fact, the most successful people I know go out of their way to actively look for things to be grateful and happy about. (There are many books about this,...
How to Raise Prices
This week's video begins a new batch, and there's a special note about my Chicago Cubs, who have a wildcard playoff game next Wednesday. Win or lose, it won't be the last time you hear from me about this Cubs team! https://www.youtube.com/watch?v=rYSJtuFkv_8 Price...
A Perfect Testimonials Recipe
What are some of your favorite things about working with us? How does that help you? How are we better than the other suppliers you work with? Does working with us save you time? How? What do you get to do with the extra time? What gets better for you when you work...
6 Good Reasons Why You Should Start Journaling Today
I journal because I like fountain pens, and it gives me a chance to use them. I journal because it's an opportunity to think....slowly. In this age of email, text messages, and social media, how many chances do we have to really dwell on -- and in -- our thoughts...
It’s Impossible To Over-Communicate How You Help People
People often ask me which of my 22 simple, fast and free revenue activities they should implement. Here's my answer: It doesn't matter which ones you do. I don't care if you ask the did you know question, ask for referrals, communicate testimonials, or follow up on...
The Refugee Crisis – A New Perspective
My family was these families. The ones on TV and in the newspapers, with the frightened faces. Nearly 40 years ago, I was the two-year-old on my young dad's shoulders. We were running from the former Soviet Union, and while we didn't have war, my parents took...
It DOESN’T Take Money To Make Money
In the fifth episode in the Revenue Growth Video Series, I debunk the top myths about growing business. For example, it does not take money to make money. https://www.youtube.com/watch?v=cbhxboiQ8bo Personal communications is what it takes to grow revenue. Good...
What Will You Do This Month That You Have Been Putting Off?
Summer's over. The year is exactly two-thirds over. But one-third remains before us. I've found the fall to be a very productive time. Long family vacations are winding down, and people are hungry for routine. People crave productivity and results after a long summer....